Terms of service

Terms of service

Last Updated: September 3, 2026

These Terms of Service ("Terms") govern your access to and use of www.knitroot.com (the "Website") and all products and services offered through it.

Knitroot is a brand owned and operated by Misanic (Sagar Sangani HUF) ("Knitroot", "Company", "we", "our", or "us").

By accessing, browsing, registering, or placing an order on this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return, Refund & Exchange Policy.

1. Legal Compliance

These Terms are governed by and shall be interpreted in accordance with applicable laws of India, including but not limited to:

  • The Indian Contract Act, 1872

  • The Information Technology Act, 2000 and applicable rules made thereunder

  • The Consumer Protection Act, 2019

  • The Consumer Protection (E-Commerce) Rules, 2020

  • The Digital Personal Data Protection Act, 2023 (to the extent applicable)

  • Any other applicable laws, rules, regulations, notifications, and amendments in force from time to time.

Nothing contained in these Terms shall restrict or exclude any statutory rights available to consumers under applicable law.

2. Eligibility

By using this Website, you represent and warrant that:

  • You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

  • You are legally competent to enter into binding contracts under applicable law.

  • All information provided by you is true, accurate, current, and complete.

3. Acceptance of Orders

All orders placed through the Website are subject to acceptance.

We reserve the right to refuse, cancel, limit, or reject any order without prior notice, including where:

  • Product pricing contains an error.

  • Inventory is unavailable.

  • Fraud or unauthorized activity is suspected.

  • Incorrect information has been provided.

  • The order violates these Terms or applicable law.

Receipt of an order confirmation does not constitute acceptance of your order.

4. Product Information

We make every reasonable effort to ensure product descriptions, photographs, pricing, specifications, and availability are accurate.

However:

  • Colours may vary due to screen settings.

  • Print placement may slightly differ.

  • Stitching and finishing may have minor manufacturing variations.

  • Measurements may vary within standard industry tolerances.

  • Handmade or personalized products may naturally differ from displayed images.

Such variations shall not be considered defects.

5. Personalized Products

Many Knitroot products are manufactured specifically according to customer instructions.

You are solely responsible for verifying:

  • Name spellings

  • Personalization details

  • Dates

  • Custom text

  • Product selection

  • Size selection

  • Colour selection

  • Shipping information

Once production has commenced, personalized orders cannot be modified, cancelled, returned, or exchanged except where required by applicable law or where the product is defective due to our error.

6. Pricing

All prices displayed are subject to change without prior notice.

If a pricing, typographical, or technical error occurs, we reserve the right to:

  • Cancel the order and issue a full refund, or

  • Contact you regarding the corrected price before processing the order.

7. Payments

All payments must be successfully received before order processing begins.

Payments are processed through secure third-party payment service providers.

We do not store complete debit card, credit card, CVV, UPI PIN, or banking credentials.

8. Shipping & Delivery

Estimated delivery timelines are indicative only.

Delivery may be affected by:

  • Courier delays

  • Weather conditions

  • Government restrictions

  • Customs clearance

  • Public holidays

  • Natural disasters

  • Force majeure events

  • Incorrect customer information

Knitroot shall not be liable for delays beyond its reasonable control after the order has been handed over to the courier partner.

9. Returns, Refunds & Exchanges

Returns, refunds, cancellations, and exchanges are governed exclusively by our Return, Refund & Exchange Policy published on this Website.

By placing an order, you acknowledge and agree to that policy.

10. Intellectual Property

All intellectual property rights relating to this Website and its contents, including but not limited to:

  • Knitroot branding

  • Logos

  • Product designs

  • Artwork

  • Photographs

  • Videos

  • Text

  • Graphics

  • Icons

  • Layouts

  • Source content

are owned by or licensed to Misanic (Sagar Sangani HUF) and are protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, republished, displayed, or commercially exploited without our prior written consent.

11. User Conduct

You agree not to:

  • Use the Website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Introduce viruses or malicious software.

  • Copy, scrape, or reproduce Website content without permission.

  • Interfere with Website functionality.

  • Misrepresent your identity.

  • Engage in fraudulent transactions.

  • Violate any applicable law or regulation.

We reserve the right to suspend or terminate access for violations of these Terms.

12. Reviews & User Content

If you submit reviews, testimonials, comments, photographs, videos, or other content, you grant Knitroot a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, publish, modify, distribute, and display such content for business, promotional, or marketing purposes.

You represent that:

  • You own or have the necessary rights to submit the content.

  • The content does not infringe the rights of any third party.

  • The content is lawful and not defamatory, obscene, or misleading.

We reserve the right to remove any user content at our sole discretion.

13. Third-Party Services

Our Website may contain links to or integrate services provided by third parties.

We are not responsible for the availability, content, policies, or practices of any third-party websites or services.

Your interactions with such third parties are governed by their respective terms and policies.

14. Limitation of Liability

To the maximum extent permitted under applicable law, Misanic (Sagar Sangani HUF), its proprietors, representatives, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including loss of profits, revenue, goodwill, business opportunities, or data.

Subject to applicable law, our aggregate liability arising from any claim relating to an order shall not exceed the amount actually paid by you for that order.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

15. Indemnity

You agree to indemnify, defend, and hold harmless Misanic (Sagar Sangani HUF), its affiliates, representatives, employees, agents, and service providers from any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of:

  • Your breach of these Terms;

  • Your misuse of the Website;

  • Your violation of applicable law; or

  • Your infringement of any third-party rights.

16. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Fire

  • Flood

  • Pandemic

  • War

  • Government actions

  • Civil unrest

  • Labour disputes

  • Internet failures

  • Power outages

  • Transportation disruptions

17. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, processing, storage, and use of your information as described in that policy.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws, any dispute arising out of or relating to these Terms, your use of the Website, or any transaction with Knitroot shall be subject to the exclusive jurisdiction of the competent courts at Palghar, Maharashtra, India.

19. Amendments

We reserve the right to modify these Terms at any time without prior notice.

Revised Terms shall become effective immediately upon publication on the Website.

Your continued use of the Website after such publication constitutes your acceptance of the revised Terms.

20. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

21. Contact Us

For any questions regarding these Terms of Service, please contact us using the contact details provided on www.knitroot.com.