Effective Date: 27 August 2026

At Knitroot, we strive to process and deliver every order as quickly and carefully as possible. Please review the shipping information below before placing your order.

1. Order Processing

• Orders are generally processed within 2–3 working days after successful order confirmation.

• Customized products may require additional processing time due to personalization and printing.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During festivals, promotional periods, sales, or periods of high order volume, processing may take longer than usual.

2. Delivery Timeline

Domestic Orders — India

Orders delivered within India generally take approximately 5–8 working days after dispatch.

International Orders

International orders generally take approximately 7–15 working days after dispatch, depending on the destination country, courier service, customs clearance, and local delivery conditions.

The above timelines are estimated and not guaranteed. Actual delivery times may vary depending on the destination and circumstances beyond our control.

For orders placed for a specific occasion, event, birthday, festival, or other date-sensitive requirement, we strongly recommend ordering well in advance.

3. Customized Products

Many Knitroot products are made or customized specifically according to the information provided by the customer.

Customers are responsible for providing accurate customization details, including:

• Name and spelling

• Size

• Product colour

• Design/customization details

• Shipping address

• Contact information

Once customization or printing has started, the order may not be eligible for cancellation or modification.

Knitroot is not responsible for errors resulting from incorrect information provided by the customer.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is placed.

Shipping charges may vary based on the destination, order value, shipping method, promotional offers, or other applicable conditions.

5. International Customs, Duties & Taxes

For international orders, the shipment may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, all such charges are the responsibility of the customer.

Knitroot does not control the customs clearance process or the amount of duties/taxes charged by the destination country.

Customers are responsible for complying with the import requirements applicable in their country.

If an international shipment is delayed by customs, the additional time required for clearance will not be considered a delay caused by Knitroot.

6. Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout, wherever tracking is available.

Please note that tracking information may take some time to become active after dispatch.

For international shipments, tracking updates may temporarily stop while the package is undergoing customs clearance or being transferred between logistics partners.

7. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Courier or logistics issues

• Customs clearance

• Weather conditions

• Natural disasters

• Festivals and peak shopping periods

• Public holidays

• Incorrect or incomplete address information

• Remote or difficult-to-service locations

• Customs or regulatory requirements

• Government restrictions

• International transportation disruptions

• Other circumstances beyond our reasonable control

Such delays may extend the estimated delivery timeline.

8. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and valid contact details.

If delivery fails or a shipment is returned because of an incorrect or incomplete address, incorrect contact information, recipient unavailability, or other information provided incorrectly by the customer, additional shipping charges may apply for re-dispatch.

For international orders, customers should also ensure that the recipient's name, address, postal code, telephone number, and other required information are accurate.

9. Failed Delivery & Returned Shipments

Courier partners may make multiple delivery attempts depending on their policies.

If an order is returned to Knitroot due to:

• Recipient unavailability

• Incorrect or incomplete address

• Refusal to accept the shipment

• Failure to pay applicable customs duties or taxes

• Failure to complete customs formalities

• Any other reason attributable to the recipient

any refund, if applicable, may be subject to deduction of shipping, return shipping, customs, duties, or other charges incurred by Knitroot.

Re-shipping a returned order may require payment of additional shipping charges.

10. Damaged or Tampered Packages

If your package appears visibly damaged or tampered with at the time of delivery, please notify the delivery partner immediately, where possible.

Please contact Knitroot as soon as possible and retain the original packaging.

We may request photographs or videos of the package, shipping label, packaging, and products to investigate the issue.

11. Remote & Non-Serviceable Locations

Delivery availability and timelines may vary for remote or non-serviceable locations.

If a courier partner cannot deliver to the address provided, the shipment may need to be collected from a nearby serviceable location or an alternative delivery arrangement may be required.

12. Delivery to International Destinations

International delivery availability depends on the destination country, courier service, customs requirements, and applicable regulations.

Certain destinations, products, or shipping routes may be unavailable or restricted from time to time.

If an order cannot be shipped to the selected destination after the order has been placed, we will contact the customer regarding the available options.

13. Important Note on Delivery Dates

The delivery timelines mentioned in this policy are estimated timelines and should not be considered guaranteed delivery dates, unless Knitroot has expressly confirmed a guaranteed delivery date or service.

We recommend placing orders sufficiently in advance when the products are required for a particular event or occasion.

14. Contact Us

If you have any questions regarding your order or shipment, please contact Knitroot through the customer support details available on our website.

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

By placing an order with Knitroot, you acknowledge and agree to the terms of this Shipping Policy.